MaryBless Delicacy & Foodstuffs Refunds and Returns Policy

Last Updated: 07/07/2024

At MaryBless Delicacy & Foodstuffs, we strive to provide the highest quality products and services. However, if you are not completely satisfied with your purchase, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and requesting refunds.

1. General Policy

We offer refunds and returns on foodstuff products under certain conditions. Due to the nature of catering services, refunds for these services are handled separately and outlined below.

2. Return and Refund Process for Foodstuffs

Eligibility for Returns

• Products must be returned within 24 hours of receipt.
• Products must be unused, in their original packaging, and in the same condition that you received them.
• Perishable goods (such as fresh food items) cannot be returned unless they are damaged or defective upon delivery.

Initiating a Return

• To initiate a return, please contact our customer support team at info@mbdfs.com.ng with your order number and details of the product you wish to return.
• Our customer support team will provide you with a Return Authorization (RA) number and further instructions on how to return the product.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the product is damaged or defective upon receipt.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of the returned item.

Inspection and Refunds

• Once we receive your returned product, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will process your refund to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable.

3. Cancellation and Refunds for Catering Services

Cancellation Policy

• Cancellations made within 1 month before the event may incur a cancellation fee of up to 30% of the total service cost.
• Cancellations made within 7 days of the event may incur a cancellation fee of up to 50% of the total service cost.
• Cancellations must be communicated via email to info@mbdfs.com.ng.

Refunds for Catering Services

• Approved refunds for catering services will be processed within 7-10 business days to the original method of payment.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@mbdfs.com.ng with your order number and a description of the issue. We may request photos of the damaged or defective product to process your claim. We will arrange for a replacement or refund as appropriate.

5. Non-Returnable Items

The following items are non-returnable:

• Perishable goods (such as fresh food items) unless damaged or defective upon delivery.
• Customized or personalized items.
• Items marked as final sale.

6. Contact Information for Customer Support

For any questions or concerns regarding returns, refunds, or cancellations, please contact our customer support team:

MaryBless Delicacy & Foodstuffs
Email: info@mbdfs.com.ng
Address: 4C Close, Phase 3, Trademore Estate Lugbe, Abuja

7. Amendments to This Policy

We may update this Refunds and Returns Policy from time to time. The most current version will always be posted on our website. By continuing to use our services after any changes come into effect, you agree to be bound by the revised policy.

Thank you for choosing MaryBless Delicacy & Foodstuffs. We are committed to providing you with the best products and services, and we appreciate your business.